Replacement & Cancellations Policy
Last Updated: 09-07-2026
At trosta, we value your trust and are committed to delivering premium-quality furniture with safe delivery and reliable service. While every product undergoes strict quality checks and careful packaging before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, we have outlined our Return, Replacement & Warranty Policy below.
1. General Guidelines
No Returns or Cancellations After Delivery.
Once a product is delivered and accepted, we do not accept returns or cancellations.
Cancellation Policy
- Orders may be cancelled within 24 hours after placement.
- Contact us for Cancellation: intactseatingsystem@gmail.com / +91 70690 31414.
- After 24 hours cancellations are not permitted.
- If approved refund will be credited to source account in 48 hours.
2. Replacement Only Policy
Products are eligible for replacement only in cases of:
- Manufacturing Defects.
- Damage During Transit.
- Wrong Item Delivery.
- Missing Components/Accessories.
3. Eligibility Criteria for Replacement
- Timeframe: Issues must be reported within 24 hours of delivery. Delayed claims cannot be
accepted. - Condition: Products must be unused, unassembled, and in original packaging (with tags,
manuals, and accessories intact). - Documentation: A valid purchase invoice, along with clear photos and an unboxing/assembly
video, is mandatory. Claims without documentation will not be processed.
4. Eligible Issues
Replacement requests will only be accepted under the following circumstances:
- Manufacturing Defects – Impacting functionality, safety, or usability.
- Transit Damage – Reported immediately with photographic/unboxing proof.
- Incorrect Product Delivered – Wrong color, size, design, or model.
- Missing Parts/Accessories – Verified and shipped free of cost.
5. Ineligible Issues
Claims will not be accepted for:
- Damage due to customer mishandling, rough use, improper installation/storage.
- Unauthorized modifications, tampering, or non-standard repairs.
- Claims without invoice, photos, or mandatory unboxing video.
- Issues reported after 24 hours of delivery.
- Minor cosmetic variations (color tone, finish, texture).
6. Shipping Damage Claims
Inspect packaging immediately upon receiving your order. If visible damage is found, Then, contact Trosta Customer Care intactseatingsystem@gmail.com / +91 70690 31414. Immediately at time of delivery with photos and an unboxing video.
7. Replacement Process
Email us at intactseatingsystem@gmail.com with:
- Order Number
- Registered Email ID & Phone Number.
- Clear photos and an unboxing video showing the defect/damage/wrong item.
- Our team will acknowledge and verify your request within 1 working day.
- Working Hours: 11 AM – 5 PM (Mon–Sat).
If approved:
- Pickup will be arranged (if available)
- If pickup is unavailable, you may courier the product to us. Courier charges up to ₹500 will be
reimbursed upon valid receipt submission. - Replaced part will be delivered in 4 to 5 working days.
Inspection:
- Returned items undergo a strict quality check. Only documented issues will be considered.
Resolution:
- Replacement will be dispatched after verification.
- Due to bulky parcel for Chairs, replacement parts may be provided instead of a full product exchange.